Frequently asked questions
Canadian Customers
We use Canada Post for all orders unless otherwise necessary due to unforeseen circumstances like a postal strike. Delivery will range from 3-10 business days. You will receive a tracking number upon dispatch. Canadian orders over USD$100 ship free.
USA Customers
We use Canada Post for all orders unless otherwise necessary due to unforeseen circumstances like a postal strike. Delivery will range from 3-10 business days. You will receive a tracking number upon dispatch. USA orders over USD$100 ship free.
Duties/customs fees etc. are not included in your shipping cost and are the customer’s responsibility.
International Customers
We use Canada Post for all orders unless otherwise necessary due to unforeseen circumstances like a postal strike. Please be aware that international orders may incur additional duties, taxes, or VAT charges upon delivery, depending on the regulations of your country.
Duties/customs fees etc. are not included in your shipping cost and are the customer’s responsibility.
What is the return policy?
Returns and exchanges are not accepted but please contact us if you have issues with your order. Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.
Are any purchases final sale?
Returns and exchanges are not accepted but please contact us if you have issues with your order.
When will I get my order?
Please allow 5- 7 business days for processing on all orders. We work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products made?
Our products are designed and made in Calgary, Alberta, Canada. We also ship from Calgary, Alberta, Canada.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. Canadian orders over USD$100 ship free and USA orders over USD$35 ship free.
Duties/customs fees etc. are not included in your shipping cost and are the customer’s responsibility.